by Tim Madden | Sep 10, 2018 |
Case Study | Queensland Health – Mental Health Act 2016 eLearning Programme Industry: Health Client: Queensland Health Services: eLearning. Assessment Tools, Training, Stakeholder Management, Leadership Development Timeframe: 6 Months to Deployment, 18 Months Solution Management With the implementation of the Queensland Mental Health Act 2016 (MHA 2016), all relevant authorised psychiatrists, doctors and authorised mental health practitioners, had to be certified as competent in the knowledge of the new Mental Health Act. The main source of ensuring competence was determined to be an eLearning course, which aimed to assess all the relevant content as well as highlight the major changes to the legislation. QHealth required 13 modules which had to be designed in detail, developed and tested for the purpose of authorising psychiatrists, doctors and mental health practitioners. BCI were engaged in March 2016 to scope, plan, design and deliver the eLearning Package under the management of the Mental Health Act 2016 Implementation Team. Modules were divided into basic and enhanced modules, where enhanced modules were developed with interactive scenarios and case studies. Module content, scenarios, activities and assessments were developed in close consultation with the Mental Health Implementation Team and a wide variety of clinical staff (Psychiatrists, Doctors and Mental Health Practitioners) to inform clinical, real-world practice. Each module required an assessment of knowledge and legal understanding of the MHA 2016 as presented in each for the certain modules. This e-learning package was deployed within a broader development context for the development of training for mental health professionals, being augmented by other components which included, but were not limited to, Statewide HHS Roadshows, other online resources and links,...
by Tim Madden | Aug 2, 2018 |
Case Study | Workforce Solutions – Mater Health Services Industry: Health Client: Mater Health Services Services: Workforce Management Solutions Timeframe: 12 years of continuous development and refinement Overview The multi-national USA based electronic workforce management provider, Kronos, engaging 40,000,000 employees every day, with a leading footprint in the healthcare sector internationally, has now endorsed Mater as one of their world’s best sites for showcasing Health Workforce Management… Background As a not-for-profit provider of public and private health services across a network of seven hospitals, a medical research institute and a pathology and pharmacy business, Mater Health Services had previously operated on processes that were severely compromised by legacy systems. The organisation’s systems and processes had been paper-based, unreliable and incapable of meeting the demands of the then 5,000 strong workforce. Caroline Hudson, Chief Human Resources Officer, recalls the immense pressure applied due to manual processing, wherein the Mater: “…had to literally taxi in timesheets from our hospitals across the city… Previously we were guaranteed to receive, on average, 650 enquiries every payday.” Workforce Challenges A fast growing workforce serviced by out-dated systems was causing ongoing, escalating challenges for Mater. Further, the composition of the workforce was very complex with 85% part-time employees, a mix of public and private employees, some of the most complex award conditions (with over 300 time-based allowances) and a spread of unique skill sets required from nurses and clinicians. As Caroline Hudson identifies: “Our industry is very unique in that skill sets are not necessarily interchangeable or replaceable due to specialisation… we need to manage the skills down to a micro-level to...
